Ad events

Retail events

Models

Collect API

Catalogs

Products

Place

Override

Search API

To archive an order in Zitcha, follow these steps:

 button from the Menu Bar to navigate to the Orders page.

Open the specific order you want to archive.

On the upper-right-hand side of the Order page, click the drop-down button and select 

A confirmation alert will appear. Click the 

To view or restore archived orders, go to the Orders page and click the 

Following these steps will allow you to effectively manage and organize your orders in Zitcha.

Archive orders in Zitcha by selecting the Archive option from the drop-down menu and manage archived orders via the Archived Orders button.

How can I archive an Order?

Yes, it's possible that a campaign may end before it's been able to spend the whole budget.

The most common reason for this is that the selected audience is too small for the campaign budget and timeframe, causing the ads to stop showing.

Another reason could be that the ads stopped running due to not complying with Facebook Advertising Policies. 

 to find out more about Facebook's Advertising Policies.

As a Supplier, if you're looking to re-allocate leftover advertising spend, please contact your Retailer to arrange how to manage funds.

Why your campaign budget might not be fully spent

Is it possible for my Facebook ad campaign to underspend?

To save you time waiting for revisions to be made in an order, we recommend that Retailers make edits to orders directly if only small changes are required.

If the order doesn't comply with your Organisation's marketing policies, or if it needs a lot of updates, you can reject the order.

 dashboard, click the Order you want to review.
To filter new orders, click All Statuses and select New.


With the Order form pulled up, click the drop-down button on the top-right then select 

Provide a detailed explanation of why the order is being rejected. Click 

. Your partnering Supplier will receive an email notification.


The Supplier will be notified and will not be able to make changes to the order. They will need to re-submit a new order. If you wish to send it back to the Supplier to make changes and re-submit then use the 

The order won’t be deleted permanently. You can access the rejected orders on the Orders page with the label, 

How can I reject an order?

 Changes are currently unable to be made through the Zitcha platform for Social Media ads. Please contact your Retailer if you need to make changes to an Approved or Live Social Ad.

To edit an order:

Open the order you want to update and click the 

Make the desired changes to the order and then click the 

 What you can edit in the order will depend on whether it is 

The request will then be sent through to the Retailer to review. You will receive an email confirmation once the Retailer has either Approved or Rejected the changes.

As a Supplier you can make changes to your order after you've submitted it. The changes will be reviewed by the Retailer and either Approved or Rejected. 

Troubleshooting

Articles

How can I archive an Order?

Is it possible for my Facebook ad campaign to underspend?

How can I reject an order?

Editing a Submitted Order

troubleshooting-supplier-topic - Articles Page

Troubleshooting

Articles

How can I archive an Order?

Is it possible for my Facebook ad campaign to underspend?

How can I reject an order?

Editing a Submitted Order